Security Operations Manager

Operations Manager

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Salary is $43,888 annually, depending on experience. Benefits are offered to full-time employees including medical/dental/vision coverage, free employee life insurance, paid employee training and development, 401K, employee assistance programs, paid holidays and flexible PTO (Paid Time Off), and great company culture and work/life balance.

Responsibilities:

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
• Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.
• Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures.
• Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay.
• Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
• Initiates termination procedures as needed for voluntary and involuntary separations.
• Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.
• Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
• Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training.
• Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.
• Performs additional projects or tasks as may be directed by managers.

Qualifications:

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization.
• Must be able to secure a valid Guard License if required by the state in which you are applying.
• May require a current state driver's license and have the ability to safely operate a vehicle; may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such.
• Ability to write effective and concise reports and document investigations and counseling sessions.
• Demonstrated working knowledge of personal computers and Microsoft Office software mandatory.
• Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Professional, articulate and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required.

Preferred Qualifications:

• Prior security industry and/or military experience.
• College degree or coursework.
• Prior experience in the security industry, law enforcement, military and/or customer service.
• Experience in scheduling, operations and/or employee management in a service-related industry.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.