Product Support Manager - CIT

Product Support Manager – CIT

Pay Range: (Minimum to mid pay range specific to NY, CA, CO, WA, MD) 82,200.00 - 102,800.00 USD Annual Brinks Texas License #C00550

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Summary

Brink's, Incorporated is the premier provider of secure logistics solutions, including transportation, ATM servicing, currency processing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Product Support Manager – CIT.

The Product Support Manager – CIT is responsible for support and coordination of the product line. This position will plan and perform customer implementations, internal startups, process improvement initiatives, on-going support, and other product-line related tasks. Working in a matrix environment, the incumbent collaborates with the Product Team, Sales Team and Operations Team to ensure Product Line support and objectives are met. The incumbent will provide expertise and guidance in product-related processes and procedures for operations activities at all levels to ensure effective and efficient execution of product processes.

Key Responsibilities

• Provide expertise and guidance in operations product-related processes and procedures
• Support business objectives related to product line quality initiatives
• Ensure that operational policies, procedures, workflows and reporting formats for product line are established and maintained
• Manage expectations of customer and field operations in cooperation with Sales
• Create/improve operations key indicators (KPI) and quality assurance measures by monitoring and reporting performance at established intervals
• Achieve results by communicating and working across functions and teams
• Serve as a product consultant and point of escalation for Product Line support issues
• Share knowledge and best practices with team, customers, and other groups, including documentation and training
• Conduct operational training on product line(s)
• Create and support development of timely corrective actions to product line issues in operations
• Analyze key indicators and quality data to identify opportunities to improve overall operations performance
• Improve processes directed toward reducing costs, improving cycle time, increasing sales/gross profit, and enhancing customer satisfaction
• Manage projects
• Travel as necessary
• Perform other duties as assigned or necessary

Minimum Qualifications

• Minimum of 3 years project management experience
• Minimum of 2 years experience with MS-Office tools: Word, Excel, PowerPoint and Project

Preferred Qualifications

• Awareness of Process Improvement Techniques, including Six-Sigma and Lean
• Outstanding detail-orientation and organizational skills
• Able to work independently
• Outstanding record of achievement including maintenance of standards and integrity
• Experience in vault operations
• Understanding of armored car business
• Ability to make strong contributions as an individual and team player
• Demonstrated ability to effectively manage competing priorities and duties in a deadline-driven environment
• Proven leadership abilities preferably in an operations/product support or customer support environment
• BA or BS degree in business, marketing, engineering or related field

Professional Skills

• Strong consultative, analytical and problem solving skills
• Proven planning and decision-making skills
• Excellent interpersonal/communication and presentation skills

Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer.