Patient Service Representative - Physician Office - Fountain Inn Primary Care

Patient Services Representative – Fountain Inn Primary Care

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential functions include serving as the primary point of contact between patients and physician practices, providing strong communication and excellent customer service skills by greeting patients and the community in a respectful manner, answering internal and external calls in a friendly and helpful manner, processing patients in practice as they present for their appointments, troubleshooting and resolving problems promptly, processing admission paperwork, including basic insurance verification, calculating patient liabilities and actively collecting and processing patient payments, performing charge entry for external services, scheduling referrals or follow-up appointments, assisting patients in obtaining necessary referrals for follow-up services, responsible for and/or assist in obtaining proper authorizations and pre-certifications, pulling patient charts as needed, verifying RX benefits in electronic health record, and referring patients to financial counselors when additional financial counseling or payment arrangements are needed.

Education: High School Diploma or GED (required). Experience: Prior experience in patient registration/healthcare (preferred).

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer includes competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible), medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts, paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders, tuition assistance, professional development and continuing education support. Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team.