Operations Manager - myr

Operations Manager

As an Operations Manager at Pacific Aviation, you will play a pivotal role in overseeing and enhancing airport operations. You will be responsible for managing both staff and resources effectively to ensure seamless service delivery and operational excellence. This position calls for strong leadership skills, strategic planning, and a customer-focused mindset to meet the high standards required in the aviation industry.

Key Responsibilities:

• Team Leadership & Development: Foster a positive work environment that encourages teamwork and collaboration across all levels, embodying company values.
• Implement performance management protocols, ensuring that team members are aligned with operational goals.
• Lead and mentor front-line employees, providing in-the-moment coaching and formal feedback.
• Manage employee relations, proactively addressing concerns and conducting regular one-on-one meetings.
• Promote employee engagement and morale through recognition and team-building events.
• Collaborate with the Administrative & Compliance Manager on succession planning and employee development initiatives.

Operational Excellence:

• Oversee day-to-day operations, ensuring compliance with safety and industry regulations.
• Maintain strong communication with airline partners and stakeholders to ensure service expectations are met.
• Oversee daily flight operations, ensuring efficient allocation of resources and adherence to schedules.
• Provide hands-on, side-by-side leadership, actively assisting employees on the floor as a peer and teammate.
• Proactively identify and implement process improvements to optimize operational efficiency and service quality.
• Approve time-off requests and manage coverage to ensure seamless operational continuity.

Customer & Client Relations:

• Serve as the daily point of contact for airline carriers, ensuring service level expectations are consistently met.
• Attending carrier meetings to discuss satisfaction and resolve issues.
• Review customer service level agreements (CSLAs) and other performance metrics.
• Champion customer satisfaction, ensuring a positive experience for all clients and passengers.

Performance Monitoring:

• Monitor key operational metrics such as efficiency, customer satisfaction scores (CSLAs), and service quality.
• Monitor AvTech and other data to ensure performance and service levels are satisfactory.
• Work closely with the Administrative & Compliance Manager to ensure alignment of staffing and scheduling needs.

Requirements:

• 3+ years of experience in a hands-on operational leadership role, preferably in aviation or a relevant service industry.
• Proven ability to lead, motivate, and develop high-performing teams.
• Excellent interpersonal and communication skills, with a strong focus on customer and client relations.
• Strong problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a dynamic, fast-paced environment and be flexible with shifts, including weekends and holidays.

Benefits:

• Competitive base salary
• Performance-based bonuses tied to key metrics
• Comprehensive benefits package: Medical, Dental, and Vision insurance, along with 401(k) with match.

SAS is an equal opportunity employer, we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.