Operations Manager

Operations Manager

The Operations Manager is a key member of the terminal management team and is responsible for operational efficiency, productivity and safety of all operations at the Shipyard River Terminal - South. This includes basic account management of all customers, liaison with supported customers, preparing for and managing audits, incident response and investigation and ensuring equipment and infrastructure are operational and performing within regulatory and industry standards. Responsible for maintaining a safe and efficient work place and a customer focused culture at all times.

Position Requirements:

• Ensure Terminal Operators have the proper training and tools to meet the requirements of their positions and comply with company policies/procedures to achieve zero injuries, zero employee preventable releases, and ensure efficient workforce utilization.
• Be knowledgeable of and ensure compliance with company policies, procedures and regulatory requirements to ensure safe, efficient, and compliant facility operation.
• Communicate sufficiently and professionally with all terminal employees to ensure appropriate individuals have the necessary information to meet the goals of the facility.
• Develop and implement processes and procedures to eliminate reoccurring daily operational issues.
• Participate in job posting, hiring and personnel decisions for all hourly and subordinate personnel.
• Manage internal and external audits for each supported customer.
• Schedule, track and supervise required training for all terminal personnel. Participate in the administering of the training programs and field spot evaluations of employees.
• Attend, schedule and lead meetings. Manage assigned operational budget areas in accordance with predetermined goals.
• Establish and maintain solid relationships with customers, carriers and KM Departments/employees by addressing their questions and concerns with speed and professionalism.
• Take action to prevent incidents by recommending improvements to equipment, systems and procedures.
• Lead initiatives for improvement and efficiency with regards to area of responsibility, make recommendations and serve as project lead for areas outside of immediate responsibility as required. Follow through on issues identified to ensure appropriate resolution.
• Provide 100% customer satisfaction. Follow through on customer related issues to ensure complete customer satisfaction.
• Perform tasks as directed by management and established procedures.
• Perform job related special assignments as required.

Position Requirements:

• Minimum of three - five years of leadership / management experience in a dynamic environment
• Previous logistics experience. Experience in a bulk liquids terminal a plus.
• Exemplary communications skills – both oral and written.
• Proven ability to take initiative and lead subordinates to accomplish defined goals in a fast paced environment.
• The ability to work from decentralized instructions (written and verbal).
• Must be able to respond to emergencies when necessary.
• Must be able to split time between industrial and office environments during daily operations.
• Must be able to work quickly and make informed decisions independently and accurately under pressure.
• Must be able to work various hours outside of standard to meet the demands of the business.
• Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers.
• Mechanical aptitude.
• Mandatory drug screen and background check upon hire.
• Must successfully obtain a Transportation Workers Identification Credential (TWIC) as required by the Transportation Security Administration at the start of employment.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.