IT Support Specialist

IT Support Specialist

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Your main tasks and responsibilities:

Position Summary:

The IT Support Specialist is responsible for providing Tier 1 and Tier 2 technical support across multiple sites, ensuring the stability, integrity, and efficient operation of IT systems. This includes supporting hardware, software, networking, and server infrastructure in coordination with the Service Desk and other IT teams. The role also involves project support, vendor coordination, and adherence to IT policies and procedures.

Key Responsibilities:

Technical Support & Systems Administration - Provide 2nd-level support for desktops, laptops, engineering workstations, printers, and mobile devices.
Build and configure PCs and laptops per standard configurations.
Administer and maintain Windows Server environments (2016+), including Active Directory, DNS, DHCP, and Group Policy.
Manage virtualization platforms (Hyper-V), backups, and disaster recovery procedures.
Monitor and apply security updates, antivirus, and system patches.

Networking & Infrastructure - Support and maintain LAN/WAN infrastructure, including Cisco routers, switches, VLANs, WAPs, and firewalls.
Troubleshoot and resolve network issues, including VPN and wireless connectivity.
Maintain network documentation and dashboards for proactive monitoring.

Project & Vendor Coordination - Assist with IT project planning, budgeting, and implementation.
Coordinate with vendors and consultants for hardware/software procurement and support.
Handle warranty claims and ensure compliance with purchasing policies.

IT Operations & Process Improvement - Use ServiceNow to manage and resolve help desk tickets.
Document solutions and contribute to knowledge base articles.
Support local applications and user access control.
Propose and implement improvements in IT processes and infrastructure.

To succeed in this role, you will need:

Education & Experience

Bachelor's degree in Computer Science or related field, or equivalent experience.
5+ years of experience in IT support and systems administration.
Experience in a multi-site, enterprise IT environment preferred.

Technical Skills

Strong knowledge of Windows OS, Microsoft Office Suite, and server technologies.
Proficiency in Cisco networking, including routers, switches, and wireless controllers.
Familiarity with ITIL practices and ServiceNow or similar ticketing systems.
Experience with backup systems, storage solutions, and virtualization.
Experience with Intune/SCCM is a plus.
Experience with Microsoft Defender for Endpoint is a plus.

Soft Skills

Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication.
Ability to explain technical concepts to non-technical users.
Good intercultural awareness and adaptability.

Physical & Travel Requirements:

Ability to lift up to 50 lbs and perform physical tasks such as crawling under desks or climbing ladders.
Occasional travel to remote sites and between local offices (up to 20%).

What We Offer You:

Competitive Paid Time Off (3 weeks to start)
12 Company Paid Holidays per year
Annual Bonus Program
Full Medical, Dental, and Vision benefits
Company Paid Short Term and Long Term Disability, Company Paid Life Insurance
6% 401K or Roth Company Match with Immediate Vesting
Company Paid Retirement Security Contributions following 1 year of employment
Tuition Reimbursement/Educational Assistance
Quarterly Gym Reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK, and the USA.