IT Support Analyst

IT Support Analyst

We are looking for an experienced IT Support Analyst to join our team in Columbia, South Carolina. In this role, you will provide technical assistance to end-users, ensuring systems and devices operate seamlessly across multiple locations. If you excel in problem-solving and have a passion for technology and customer service, we invite you to contribute to our dynamic IT environment.

Responsibilities:

• Deliver comprehensive technical support to end-users, addressing and resolving hardware, software, and IT-related issues via a ticketing system.
• Escalate unresolved or complex technical problems to the IT Director for advanced troubleshooting.
• Install, configure, upgrade, and maintain hardware, software, and peripheral devices for both onsite and remote users.
• Manage user accounts by creating, modifying, and disabling access while adhering to internal security policies.
• Ensure adherence to IT security protocols and organizational policies to safeguard systems and data.
• Provide onsite IT support at branch locations, requiring occasional travel.
• Monitor endpoint management systems and ensure the proper functioning of backup processes.
• Collaborate with third-party vendors to address warranty and technical service needs.
• Assist with onboarding new employees, delivering user training, and contributing to IT-related projects.

Requirements:

• Strong aptitude for customer service with excellent written and verbal communication skills.
• Proficiency in diagnosing and resolving issues with IT systems, hardware, and software.
• Ability to multitask and prioritize workloads effectively in a fast-paced environment.
• Physical capability to lift up to 50 lbs and climb ladders when required.
• Familiarity with tools such as Windows 10, Active Directory, Office 365, and endpoint security solutions.
• Associate degree required; a bachelor's degree in Computer Science or a related field is preferred.
• Minimum of 2–3 years of experience in IT support or a similar technical role.
• Valid driver's license with a clean driving record and willingness to travel as needed.