IT Field Support Technician

Field Support Technician

Installing, configuring, and supporting end-user devices, peripherals, and software. Deployment of various end user hardware, up to and including physical installation, connection to network, and basic configuration (documentation provided). Hardware will include but is not limited to: printers, scanners (barcode and document), carts, laptops, desktops. Using predefined scripts to test workstations within the footprint to validate printing/mapping. Submitting incidents/performing basic troubleshooting to rectify issues discovered during testing. Supporting hardware refresh and facility technology deployment projects. Collaborating with internal stakeholders for escalations and complex issue resolution. Performing root cause analysis and providing technical documentation when appropriate. Providing basic technical training to end users. Maintaining accurate asset tracking and documentation.

Skills: Field support tech, Desktop Support, Hardware, Software, Windows OS

Additional Skills & Qualifications: High School Diploma REQUIRED. Bachelor's degree and CompTIA A+ is PREFERRED.

Preferred Skills:

• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Stamina to maintain attention to detail despite interruptions.
• Strength to lift and carry objects weighing up to 40 pounds.

Pay and Benefits: The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Mount Pleasant, SC.

Application Deadline: This position is anticipated to close on Sep 24, 2025.