Insurance Operations Assistant

HUB International Operations Assistant

HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB's vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

HUB believes in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Position Summary

The Operations Assistant position is a support position that assists with the operational non-sales functions and development of the department(s) or location for Commercial Lines, Personal Lines and/or Employee Benefits to ensure smooth, efficient, compliant service delivery and cross-departmental initiatives.

Essential Duties And Responsibilities

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility and should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise, to balance the workload.

• Ensure regional operational standards are consistently met and maintained in alignment with HUB Corporate and regional directives.
• Communicate goals, vision, and procedures effectively across teams to ensure alignment with leadership priorities.
• Promote and sustain a culture of teamwork by encouraging collaboration and supporting cross-department initiatives.
• Partner with Operational Leaders, Accounting, Human Resources, and other departments to implement regional projects and directives.
• Coordinate and manage training logistics, including scheduling, reporting, materials distribution, and recordkeeping.
• Participate in technology initiatives by attending change management meetings, sharing updates, maintaining SharePoint content, and troubleshooting basic issues.
• Support operational audits and performance tracking by compiling data, reconciling reports, maintaining dashboards, and assisting with process improvements.
• Oversee regional facilities and office operations, including mail and copier equipment, AED readiness, and security access.
• Prepare and deliver management reports, summaries, and data analyses as required.
• Pursue ongoing professional development and continuing education opportunities relevant to the insurance industry.
• Maintain and update Standard Operating Procedures (SOPs) to reflect current workflows and compliance expectations.
• Assist with communication of workflow or system changes by creating and distributing clear internal announcements or guides.
• Uphold confidentiality and compliance with company policies, data privacy standards, and insurance regulations.
• Performs other duties and projects as assigned

Requirements

2-5 years of applicable insurance/agency/operational experience preferred

Exceptional written and verbal communication skills

Superior customer service and problem solving skills

Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)

Detail-oriented self-starter

Strong leadership, mentoring, and team-building skills

Significant skill in handling competing demands and projects

Excellent organizational skills and ability to prioritize and delegate responsibility

Mastery of virtual technology, including meeting scheduling, video display and screen sharing

Four-year college degree preferred

Relevant Insurance licenses per state/regional statutes and as required by management

Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.