Institutional Account Manager II

Join Coinbase: Institutional Account Manager

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As an Institutional Account Manager, you'll be part of a dynamic, collaborative team of passionate professionals committed to helping Coinbase achieve its mission. In this role, you will act as a subject matter expert on Coinbase's institutional suite of products, delivering world-class service and support to our most valued institutional clients across various segments. By demonstrating diligence, empathy, and a bias for action, you will play a pivotal role in driving the success of the sales, trading, and prime organization while contributing to the growth of the crypto economy.

Job Duties

• Support key institutional client relationships
• Address client escalations
• Enhance client experience
• Build product and workflow expertise
• Manage client requests
• Contribute to demos and sales support
• Organize client feedback

Requirements

• Team-oriented and client-focused
• Prior institutional account management/relationship management experience
• Excellent communication skills
• Relationship builder
• Proficiency with Google Suite

Pay Range: $151,895—$178,700 USD

Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities.