Field Service Technician/mechanic - CHL - Spartanburg, SC

Job Opportunity at Carolina Handling

Carolina Handling, a leading automation systems integrator, is seeking dedicated Field Technicians to join our team. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers, helping our customers move material faster and more efficiently through advanced automation technologies.

If you are looking to make a difference in a company that values your unique talents, this is the right place for you. Our Field Technicians play a crucial role in our outstanding reputation in the material handling industry. They expertly service lift trucks and vehicles, and often serve as the main point of contact for our customers. We invest in the hiring, training, and continued development of our field technicians to ensure they reach the next level in their careers.

Responsibilities

• Troubleshooting: Identify and diagnose electro-mechanical problems with equipment, and perform installations and repairs.
• Customer Interaction: Directly interact with customers to understand concerns, recommend actions, and ensure complete satisfaction.
• Professionalism: Represent the company positively, fostering goodwill with customers through superior customer service.
• Repair Work: Execute repairs efficiently and effectively, addressing analyzed situations promptly.
• Scheduled Maintenance: Perform maintenance tasks on equipment for contracted customers, and proactively address necessary repairs.
• Inventory Management: Keep track of parts and supplies inventory in your service van.
• Van Maintenance: Ensure the service van is properly maintained and stocked with necessary equipment and supplies.
• Safety Compliance: Adhere to customer safety and housekeeping guidelines when performing repairs.
• Perform any other duties as assigned to support company operations.

Requirements

• Valid driver's license with a clean driving record.
• High school diploma or equivalent.
• 1-3 years of experience in maintenance, repair, or installation.
• Solid understanding of mechanical, electrical, hydraulics, and electronic systems.

What You'll Need For Success

• Interpersonal skills to communicate effectively with customers.
• Problem-solving abilities to analyze issues and implement solutions.
• Attention to detail to ensure accuracy in work completion.
• Time management skills to prioritize tasks efficiently.
• Industry awareness to stay updated on advancements and product availability.
• Ability to safely operate tools and equipment.
• Physical stamina to perform manual labor and work in diverse environments.

Benefits of Joining the Team

At Carolina Handling, we prioritize taking care of our Associates. We offer a comprehensive benefit program to protect your health, family, and way of life.

Health Benefits

• Medical, dental, and vision insurance
• Prescription drug plan

Financial and Tax-Saving Benefits

• Company-paid disability, life, and AD&D insurance
• 401(k) plan with company match and profit sharing
• Flexible spending accounts, health savings account, and dependent care account

Additional Benefits

• Critical illness, legal services, identity theft protection, and pet insurance

Company Benefits

• Paid time off
• Employee assistance program
• Tuition reimbursement
• Milestone and anniversary gifts
• Philanthropy/corporate contributions
• Associate giving fund
• Discount programs

Comprehensive Perks Package

• Company-provided vehicle with fuel card and maintenance coverage
• Comprehensive tool kit
• Annual uniform and boot allowance
• Paid on-the-job training
• Opportunity for increased income with uncapped overtime hours
• Career growth and advancement with internal mobility, mentorship programs, and leadership development
• Company-sponsored social events and team-building activities
• Employee recognition program

Physical Requirements & Working Conditions

This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites. Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Specific vision abilities include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Effective communication with both internal and external customers via telephone is essential. The ability to hear is necessary for communicating with coworkers and customers, and for safely operating equipment in noisy environments. This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements. It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high. This position requires daily travel to customer sites, and occasionally overnight travel may be required to accommodate project needs or attend training classes. Work hours may include overtime, shift work, on-call duty, weekends, and holidays.

Don't meet every requirement? Studies have shown that women, communities of color, and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling, we are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!