View All Jobs 169718
Desktop Support Analyst
Upgrade desktops and laptops to Windows 11 while ensuring user-specific software is correctly installed
Eastover, South Carolina, United States
Entry Level
yesterday
South Carolina Staffing
A government-affiliated entity providing workforce solutions and employment opportunities within the state of South Carolina.
799 Similar Jobs at South Carolina Staffing
Desktop Support Analyst
We are looking for a dedicated Desktop Support Analyst to join our team in Eastover, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic environment, providing essential technical support and ensuring smooth operations. The role involves hands-on troubleshooting, system upgrades, and collaborating with users to address their technology needs. Responsibilities include:
- Upgrade existing desktops and laptops to Windows 11 using a corporate image, while ensuring user-specific software is correctly installed.
- Configure new desktops and laptops with the corporate image and tailor software installations based on individual user requirements.
- Address ServiceDesk tickets by troubleshooting PC, application, and printer issues, as well as performing basic network diagnostics when necessary.
- Operate effectively in an industrial environment, adhering to safety protocols and wearing required protective equipment.
- Collaborate with team members and end-users to ensure timely resolution of technical problems and maintain high service standards.
Requirements:
- At least 1 year of experience in desktop support or a related field.
- Proficiency in computer hardware and configuration management.
- Strong knowledge of Windows 11 installation and troubleshooting.
- Familiarity with ServiceNow or similar ticketing platforms.
- Ability to perform basic network troubleshooting.
- Comfortable working in industrial environments and adhering to safety requirements.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills to interact effectively with users and team members.
About South Carolina Staffing
A government-affiliated entity providing workforce solutions and employment opportunities within the state of South Carolina.