Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented customer service representative to join our team on a contract basis in Rock Hill, South Carolina. This role involves managing key customer accounts, resolving inquiries, and ensuring exceptional service delivery. The ideal candidate will thrive in a fast-paced environment and possess strong communication and organizational skills.

Responsibilities:

• Manage key customer accounts by addressing inquiries and ensuring satisfaction.
• Handle order intake processes, including entering and coordinating customer orders.
• Investigate and resolve issues related to inventory, pricing, deliveries, and technical concerns.
• Track incoming shipments and backorders to provide timely updates to customers.
• Recommend additional products or services based on customer needs.
• Maintain and update technical documentation and resources.
• Participate in employee development programs, including training on products and applications.
• Collaborate with team members to support business growth initiatives and administrative activities.
• Prepare reports and provide information as requested by management.
• Act as a backup for team members in their absence, ensuring seamless operations.

Requirements:

• Proven experience in customer service, preferably in a call center environment.
• Proficiency in order entry and handling inbound and outbound calls.
• Strong problem-solving skills to address technical and inventory-related issues.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• Familiarity with tools, equipment, and compressors is a plus.
• Detail-oriented with strong organizational capabilities.
• Willingness to participate in ongoing training and development programs.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.