Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this contract to permanent position, you will play a key role in ensuring excellent customer service and smooth communication across our teams. This role is perfect for someone who thrives in a collaborative environment and is committed to providing outstanding support.

Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently via phone and email.
• Handle approximately 15 calls daily, with increased call volume during major events.
• Perform data entry and manage order processing accurately and promptly.
• Act as the first point of contact at the front desk for one hour weekly, ensuring a welcoming atmosphere.
• Support the receptionist during their two-week absence in December.
• Coordinate customer service operations across two companies, ensuring seamless collaboration.
• Assist with internet service-related customer inquiries, particularly around monthly events and quarterly major events.
• Work closely with team managers to meet organizational goals and improve service delivery.
• Utilize bilingual skills, if applicable, to enhance communication with a diverse customer base.
• Maintain attention to detail in all tasks to ensure accuracy and efficiency.

Requirements:

• Proven experience in customer service, preferably in a call center environment.
• Strong skills in handling inbound and outbound calls with professionalism.
• Proficiency in data entry and order processing.
• Ability to work collaboratively within a team and adapt to changing priorities.
• Bilingual proficiency in Spanish is highly desirable.
• Excellent attention to detail and organizational skills.
• Willingness to work in-office five days a week.
• Strong communication skills, both written and verbal, to effectively interact with customers and colleagues.