Customer Service Representative

Bilingual Customer Service Representative

We are looking for a dedicated Bilingual Customer Service Representative to join our team in Fort Mill, South Carolina. This contract to permanent position offers a unique opportunity to contribute to both customer service and operational support across two dynamic business units within the telecom services industry. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and demonstrate a commitment to delivering exceptional service.

Responsibilities:

• Handle inbound and outbound customer calls, ensuring prompt and detail-oriented communication.
• Assist with order entry and accurately manage customer data across multiple systems.
• Provide bilingual support for Spanish-speaking customers, including translation assistance when needed.
• Support large-scale events by managing increased call volumes, with up to 150 calls during peak times.
• Collaborate with both customer service teams to address inquiries and resolve issues effectively.
• Serve as a receptionist for an hour each week, maintaining a welcoming and detail-oriented front desk presence.
• Step in to cover receptionist duties during planned absences, ensuring seamless operations.
• Work on-site five days a week to facilitate efficient communication and teamwork.
• Maintain punctuality and dependability while fostering a positive working relationship with colleagues.
• Uphold high standards of accuracy and attention to detail in all aspects of customer service.

Requirements:

• Proven experience in customer service, preferably in a call center environment.
• Proficiency in handling inbound and outbound calls with professionalism.
• Familiarity with order entry processes and data management systems.
• Strong communication skills, with Spanish language proficiency being a significant advantage.
• Ability to manage high call volumes during events and peak periods.
• Exceptional organizational skills and attention to detail.
• Ability to work independently while contributing to a team-oriented environment.
• Commitment to a consistent on-site work schedule, five days a week.