Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. In this long-term contract position, you will handle inbound calls in a fast-paced call center environment while delivering exceptional service to customers. If you have strong communication skills and excel at multitasking, this role offers an exciting opportunity to contribute your expertise in customer support.

Responsibilities:

• Respond to inbound customer calls promptly and professionally, addressing inquiries and resolving issues.
• Maintain accurate and thorough records of customer interactions using data entry systems.
• Communicate effectively via email to provide detailed responses and follow-ups.
• Schedule appointments and manage calendars efficiently to meet customer needs.
• Handle both inbound and outbound calls as required to ensure seamless support.
• Perform order entry tasks with precision, verifying details for accuracy.
• Utilize Microsoft Word and Excel to create and manage documents related to customer service.
• Collaborate with team members to optimize workflows and improve customer satisfaction.
• Stay informed about company products and services to provide accurate information.
• Adhere to company policies and procedures while delivering high-quality service.

Requirements:

• Proven experience in a call center or customer service role.
• Strong skills in answering inbound calls and providing support.
• Proficiency in data entry and maintaining organized records.
• Experience with email correspondence and precise communication.
• Familiarity with scheduling appointments and managing calendars.
• Competence in Microsoft Excel and Word for documentation tasks.
• Ability to handle both inbound and outbound calls effectively.
• Detail-oriented with a focus on accuracy in order entry and customer interactions.