Customer Service Representative (customer Service Rep)

Job Posting

Overview profile submittal and resolution, addressing o-spec and/or compliance issues, creation of shipping documents, being cost effective when arranging transportation services, being diligent with communication in a positive and proactive manner when initiating and/or responding to customers and departmental needs, obtaining, or creating multiple reports as requested. Understand and resolve problems which may significantly impact organization's operations (on-time delivery, accuracy of billing information, communication of upcoming or existing issues, etc.)

Duties In a proactive manner, contact all customers in an assigned geographical territory to request a pickup of waste and/or to deliver a product. In addition to this, receive calls from clients and Sales Representatives to provide service as requested. Coordinate, communicate and facilitate transportation with personnel, Customers and Transporters in a proactive and timely manner. Create required paperwork necessary for shipments including quote letters and accurate pricing and fees. Manage all calls received from assigned clients, internal co-workers, Managers, and Sales Representatives to address such issues as special arrangements and/or coordination, billing, compliance, transportation, and credit collection. Work closely with assigned sales representatives / managers daily, creating a team concept that fosters communication that insures we meet and exceed our customers expectations. Working knowledge of Microsoft Excel, Word, and Enviro Ware to prepare quotes, updates, and other communication both internally and to the assigned customers. Have a positive attitude that fosters a winning culture. Also, oral and written communication with our customers, sales team, within the department as well as with other departments is a must.