Customer Service Manager

Inside Sales Manager

A company in South Carolina is seeking an Inside Sales Manager. The individual in this role is responsible for overseeing, supporting, and directing the activities related to the hiring, training, and management of inside sales personnel. Core duties include monitoring sales operations, managing administrative processes, such as account assignments, vacation schedules, attendance tracking, payroll submissions, employee compensation, and incentive programs. Additionally, this position involves tracking and reporting sales team performance metrics to regional management. The candidate will also lead the inside sales staff, motivating them to achieve regional sales objectives and organizational goals through strategic direction and supervision.

Key Responsibilities:

• Conduct employee training on system updates, sales strategies, customer service practices, and product knowledge.
• Develop and oversee programs that acknowledge employee achievements.
• Maintain and organize sales system files, including pricing structures and order records.
• Share relevant market updates and implement customer and sales team feedback within the department.
• Ensure employees are aligned with key organizational, regional, and site-wide objectives.
• Support contract negotiations, as needed.
• Generate and analyze sales-related reports using SAP software.
• Participate in the enhancement and maintenance of the quality system by addressing issues, conducting audits, and contributing to process improvements to ensure compliance with established guidelines.
• Assist with lean initiatives, including 6S audits, AIWs, and Kaizen projects.
• Monitor employee goals and performance, updating records to facilitate annual reviews and continuous feedback opportunities.
• Design and execute employee recognition and disciplinary programs.
• Promote a positive and collaborative work environment while adhering to required safety regulations and OSHA standards.
• Oversee personnel changes, including hiring and terminations, when necessary.
• Collaborate with sales teams on customer-related concerns and assist in resolving internal and external challenges related to service delivery.
• Partner with warehouse staff to resolve material handling and shipment issues.
• Perform other related duties as assigned by regional management.
• Uphold and exemplify optimal employee attributes and competencies that align with organizational values and objectives.

Qualifications:

Minimum Requirements:

• Associate degree or equivalent experience with progress towards a bachelor's degree.
• At least one year of management experience.
• Proficient computer skills.

Preferred Requirements:

• Bachelor's degree in business or a related field.
• Three or more years of management experience.
• Background in sales with demonstrated leadership and team-building expertise.
• Familiarity with the metals industry, including distribution processes, alloys, pricing structures, and market trends.

Requirements:

• Customer Account
• Computer Aided Dispatch
• Call Center Customer Service
• Job Scheduling
• Superior Customer Service
• SAP
• Inside Sales