Customer Account Manager

Customer Service Account Manager

GCG is currently looking for a Customer Service Account Manager to join our team at GCG's Leominster, MA location! In this role, you will serve as a liaison between the customer and the company to address needs, inquiries, and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division's delivery performance, and maintaining ISO 9001 documents for the Customer Service function. Schedule: 8:00am to 5:00pm EST or CST, Monday to Friday

What You'll Do

• Serve as primary contact for all customer communications
• Process RFQ's, follow to completion
• Support new product launch, coordination, and management
• Sales order administration
• Communicate order status in a timely manner
• Follow the RMA process
• Update customer communication log as needed
• Run reports on delivery performance, open orders, and other data as required
• Maintain open and closed order files
• Process contract amendments
• Assist other departments as needed
• Complete all corporate training requirements
• Comply with ISO-9001 quality standards
• Set and track personal & business goals

What You'll Bring

• Customer Service/Account Management experience in production or manufacturing industry required
• AS degree or 3-5 years experience in customer service/account management related function preferred
• Strong written and verbal communications
• Experience in an electronics-manufacturing environment preferred
• Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS –Word)
• Previous experience with CRM and ERP systems preferred but not required; previous Salesforce experience extremely beneficial
• Ability to manage multiple tasks effectively
• Strong attention to detail

What We Offer

• Competitive annual salary between $55,000 and $73,000
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!

About the Company

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates, and the communities we serve. This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.