Call Center Support Assistant

Call Center Support Specialist

The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking a Call Center Support Specialist to assist our corporate facilities team! We are hiring immediately, and would love to meet you. The successful candidate will help assist the facilities help desk. This includes coordinating facilities-related requests for all schools in eight states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors. Pay rate of $15 per hour. 11:00 AM to 7:00 PM shift.

About The Sunshine House: Bright futures start here! The Sunshine House is much more than daycare for children 6 weeks to 12-years-old. We help children build a solid educational and social foundation -- with all the fun of childhood mixed in! We are one of the largest early education and childcare companies in the United States, operating more than 100 schools in eight states. Our schools exude a comforting, family feeling, and are led by passionate, supportive early childhood professionals.

Position Responsibilities:

• Deliver facility-related customer support to 100+ sites via help desk system, email, and phone.
• Diagnose and resolve issues by using established protocols; redirect issues to appropriate resources, as needed.
• Accurately process and record calls; maintain accurate and thorough records in database.
• Obtain bids from contractors for upgrades and present recommendations for approval.

Requirements:

• At least 2 years of related experience.
• Training or experience in the construction or facilities industry preferred, but not required.
• Advanced Microsoft Office skills.
• Ability to learn and take initiative to solve problems in a fast-paced environment.
• Excellent verbal and written communication skills.

Benefits:

Why You'll Love Working at The Sunshine House: Our team is our family. You invest in our children, and we invest in you!

• Competitive Pay: The pay range is just the starting point. Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations. Ask about how we support advancement (like tuition reimbursement) that may increase your pay.
• Discounted childcare
• Same day pay available
• Unlimited growth opportunities
• Referral bonus
• Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC. Choices afford you control over how you'd like to receive your healthcare, and how much you want to pay for it.
• Affordable Blue Cross Blue Shield plans
• Company-paid life insurance
• 401K retirement plan
• Employee wellness program
• Work-Life Balance: Your paid time off starts accruing from day one. And the longer you stay with the company, the more time off you earn – including 7 paid holidays.
• Monday-Friday schedule
• Employee discounts on major brands like Verizon
• Paid Birthday holiday
• Education Supports: All required professional development is paid. Interested in continuing your education? We pay for the CDA program and support TEACH.
• Paid trainings & professional development
• Up to 95% FREE tuition for CDA, associate's, bachelor's or master's programs with the TEACH program. Eligible bonuses could push the amount of funding to over 100%.

For 50 years, The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old. We operate more than 100 schools across seven states, helping children build a solid educational and social foundation while having fun. Learn more at www.sunshinehouse.com. The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Sunshine House prides itself on closely following state and federal laws designed to keep you protected. Follow the links below to learn about Discrimination, FMLA, and Polygraph protections. Information on additional employee rights can be found posted at each school. Discrimination Information FMLA Information Polygraph Test Information