Bilingual Spanish/english Customer Service Representative—cwb (chubb Workplace Benefits)

Cwb Representative

Bilingual candidates only. Chubb bill rate: 35.59. Supplier max submittal bill rate: 34.54. Conversion Annual Salary Range is 42K-44K. Job hours: 40 hours - 7:30am-8:00pm central time. Job schedule: 5 days in office- some Saturday hours may be required.

Interview process: Virtual interview - the initial interview will be conducted with Yvonne Henry and Gordon James followed by a second interview with the vice president and assistant vice president. Temp to perm opportunity hiring manager/supervisor - Yvonne Henry.

Job Summary

The cwb representative role supports the cwb chubb workplace benefits contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experience. In addition, assisting with functions that include but are not limited to:

• Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment.
• Assume ownership and timeliness in handling callers requests in an efficient, accurate, and professional manner.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful, accurate, timely manner consistently meeting commitments.
• Ability to navigate multiple systems and applications to research, analyze, and resolve requests inquiries.
• Maintain performance and quality standards.
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience.
• Ability to learn the basic concepts of personal lines insurance principles and chubb and combined products offered to our cwb customers.
• Work collaboratively with team members and business partners to provide a positive customer experience for our caller.
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm cst work overtime and weekends as needed.
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned.

Qualifications

Minimum of high school diploma or equivalent college degree or currently pursuing is preferred. 1-3 years experience of insurance - customer-focused mindset and dedication to providing exceptional service to employees. Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus! Outstanding effective and service focused communication skills both verbal and written. Proficient in computer skills multi-application navigation and multi-tasking. Accepts accountability.

About Combined Insurance

Combined insurance company of america is a chubb company and a leading provider of supplemental accident health disability and life insurance products in north america. Headquartered in chicago with satellite office in columbia sc combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an a rating by the better business bureau and an a superior financial strength rating by a.m. best. We are ranked by viqtory as the number one military friendly employer in 2023 over 1 billion revenue category marking combined's twelfth consecutive year on the top 10 list. We pride ourselves on approaching all situations with a positive mental attitude pma and encouraging collaboration.

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings broad distribution capabilities exceptional financial strength underwriting excellence superior claims handling expertise and local operations globally.

Additional Skills & Qualifications

Sc: parking does cost-do not have own parking. Truist building off main street- $12-15/hr a day, the client will pay for 2 of the 5 days so the contractor will need to pay the other 3 days. Az: gordon james-also manages the team with yvonne chubb workplace benefits-individuals that support this line of business handle calls that come in from employees-supplemental insurance to their employees on behalf of combined insurance. We make sure we live up to expectation of white glove experience to those employees. Claims updates, status on a claim, sensitive calls-loss of benefits/time, looking for assistance for funds. Some may have received diagnosis for something bad-cancer, etc. Level of exp to navigate through that type of call. Some cases escalated cases-delay in claims getting paid out. Training is 9-10 weeks so they're very well equipped to take the calls. Minimum some contact center exp-2+ years, and insurance exp specifically supplemental great, any insurance exp medical/supplemental/casualty is always a plus so they understand the claims process. Being able to use multiple screens and navigating multiple systems. Can have in either location—hard to find bilingual in sc but recently having better luck.