Bilingual Spanish/english Customer Service Representative—cwb (chubb Workplace Benefits)

Representative

BILINGUAL CANDIDATES ONLY-English and Spanish SC location does have parking fees of $12-15/day (will only need to pay for 3 of the 5 days as the client will pay the other two)

Job Summary: The Representative role supports the Benefits contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experience. In addition, assisting with functions that include but are not limited to:

• Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment
• Assume ownership and timeliness in handling callers' requests in an efficient, accurate, and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations, responding in a respectful, accurate, timely manner, consistently meeting commitments
• Ability to navigate multiple systems and applications to research, analyze, and resolve requests inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and products offered to our customers
• Work collaboratively with team members and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

Qualifications:

• 1-3 years experience of insurance background preferred-medical, supplemental, etc.
• Customer-focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving, and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills both verbal and written
• Proficient in computer skills, multi-application navigation, and multi-tasking
• Accepts accountability 3 years of contact center customer service-metrics based

Pay and Benefits: The pay range for this position is $22.50 - $23.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Columbia, SC.

Application Deadline: This position is anticipated to close on Sep 12, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.