Annuities Customer Support - US

Job Opportunity At DXC Technology

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Required Qualifications

High school diploma is required. Annuity's customer service experience is required. Proven ability to diffuse escalated situations through ownership of effectively analyzing, partnering and resolving complex customer related issues. Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision. Focused on providing outstanding service delivery through effective communication with our customers on the telephone and via written correspondence. Initiates daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes. Responsible for maintaining accurate product & process knowledge as well as staying abreast of regulatory updates. Review, analyze and process written requests and documents as required. Updates and ensures integrity of customer accounts including history. Educates customers about their products features as well as self-service functionality via the IVR and web. Perform at or above individual quality, productivity and timeliness standards set by the business. Demonstrates consistent ownership and initiative in call follow-up, documentation, & work item management. Able to achieve positive team goals and results by adaptation to varying work schedules, improving through feedback, participating in teams and maintaining strong/ongoing relation.

Preferred Qualifications

Bachelor's degree would be preferred.

Work Environment

Remote – Laptop, Docking Station, Monitors, Headset will be provided. Schedule: Monday – Friday 8:30am to 5pm EST would be preferred. All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future. The selected candidate will be required to report to the nearest DXC office. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)

Disability Accommodations: If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com).