Staffing Manager, Telemedicine Services - Remote Eligible

Staffing Manager, Telemedicine Services

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

The Staffing Manager will assist in the operations of the Sound Physicians Post Acute Telemedicine service. The Staffing Manager is responsible for daily oversight of physician scheduling and staffing and physician onboarding to the Telemedicine team, as well as other operational responsibilities. The Staffing Manager will be part of the Telemedicine team, and will work with physicians and the recruitment, credentialing, and licensing teams. This position will report to the Director of Operations. The Staffing Manager will work closely with the Telemedicine National Medical Director and have oversight from Telemedicine Chief Medical Officer.

This is a full-time, remote, exempt position. The role follows standard business hours but may occasionally require after-hours support as needed.

Essential Duties And Responsibilities:

• Create and manage the physician schedule with proactive 3–6-month planning

• Escalate critical staffing needs

• Apply strategic thinking to manage complex schedule that requires consideration of multiple factors: i.e. licensing, credentialing, staffing mix, physician preferences, varied shift lengths, coverage of multiple sites

• Develop an understanding of how the physician schedule directly impacts the profitability of the business and what adjustments need to be made to the schedule to improve profitability and staffing efficiency

• Lead internal staffing call with recruiting, credentialing and licensing teams

• Understand physician privileging timelines and processes and how those affect staffing

• Bring new ideas and innovate on current operational processes to drive efficiency

• Ensure physicians' shifts for payroll with 100% accuracy including proper documentation of shifts worked and documentation of rates as appropriate

• Communicate schedule and staffing needs to all stakeholders including physicians, hospital sites, and technology partners

• Respond quickly to physician schedule inquiries

• Coordinate training for new Telemedicine providers

• Provide daily oversight, direction, support, and leadership to direct reports

• Manage timecards for each direct report, including PTO requests/late arrivals/early departures

• Approve direct report timecards prior to the deadline determined by Payroll

• Conduct 1:1 meeting with each direct report (at least bi-weekly, but more frequently if needed)

• Participate in workload discussions on a bi-monthly basis, if not more frequently and reassigning workloads as needed

• Create and present development 60/90/120-day reviews for new hires

• Create and present development plans for each direct report and discuss progress direct report's 1:1 meeting

• Create and present annual evaluation to direct report

Values:

• Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action.

• Visionary: Demonstrates the ability to see, articulate and share the future of the organization in ways that engage and motivate those around them with a clear vision and plan for the future.

• Work Ethic: Dedication to getting the job done well and on time regardless of circumstances.

• Compassionate: Demonstrates empathy and kindness towards others; makes the effort to understand where someone else is coming from.

• Trustworthy: Demonstrates a high degree of integrity; keeps confidences; does what they say they will do.

Knowledge, Skills And Abilities:

• Excellent written and oral communication skills

• Client service oriented

• Proactive problem solver

• Interest in working in a fast-paced, start-up environment

• Ability to assess a situation and downstream effects and make strategic decisions

• Demonstrate poise, tact, diplomacy, and good judgment

• Detail oriented, excellent organizational abilities

• Strong written and oral communication skills

• Hospital or physician group management experience ideal

• Ability to interact and communicate with individuals at all levels of the organization

• Strong interpersonal skills able to handle sensitive situations and confidential information

• Ability to manage competing priorities and prioritize workload in a fast-paced environment

• Comfort with technology to use scheduling system

• Proficiency with Excel

• Ability to engage, coach, influence and motivate others to reach their potential

• Provides timely feedback

• Build trusted relationships with individuals, team, and stakeholders

• Communicate clearly, concisely, and in a timely manner during a time of crisis

• Creativity and adaptability

• Must have working knowledge of physician and Advanced Practitioner licensing process

Education And Experience:

• High school diploma plus some college, or comparable experience. College degree from an accredited institution is preferred.

• 4+ years' experience in staffing or other healthcare related role with at least 2 years of the 4 + year's involving management of personnel.

Salary Range:

This position offers an annual salary range of $75,000 - $90,000. Exact salary will depend on the candidate's experience, education and geographic location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.