Chargé/e De Support Applicatif ERP Immobilier - Edition De Logiciels - Limonest

Chargé/E De Support Applicatif Erp Immobilier

Sopra Real Estate Software is a leading publisher in the market of social and private real estate, the first partner of more than 400 major French real estate players. Every day 140 million square meters and 3.5 million homes are managed using our applications. Our 700 experts accompany our customers in their transformations and help them meet their environmental, human, and technological challenges.

Sopra Real Estate Software is an entity of the Sopra Steria Group.

Description of the Position

Attached to the Support team of Sopra Real Estate Software, you contribute to ensuring quality customer support in the use and integration of an ERP solution dedicated to the real estate business.

Your Role and Missions

By building fluid and trustworthy communication with the client, you will:

• Take into account and process requests from clients,
• Analyze and diagnose requests,
• Optimize the processing of client requests by prioritizing emergencies,
• Qualify and disseminate a solution to clients.

Qualifications

A first experience in software support would be appreciated, as well as a good knowledge of IT tools (office, SQL, etc.). Your communication skills and your sense of service enable you to ensure effective management of the customer relationship. Autonomous, organized, and methodical, you know how to take initiatives to ensure the quality of service.

Graduated with a minimum of Bac+2 in computer science or equivalent, you are attracted by a job combining customer relationship, mastery of an ERP, and knowledge of the real estate sector.

Additional Information

A telework agreement to telework up to 2 days per week according to your missions.

An interesting benefits package: a health insurance plan, a company welfare plan, restaurant vouchers, an interest agreement, vacation bonuses, and cooptation.

Multiple career opportunities: more than 30 families of professions, as many bridges to imagine together.

Several hundred training courses accessible in full autonomy from the mobile app with Sopra Steria Academy.

The possibility to get involved with our foundation or with our partner "Vendredi."

The opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more).

Employer inclusive and committed, our company works every day to fight against all forms of discrimination and to promote a respectful work environment. That's why, attached to diversity and mixity, we encourage all candidates and all profiles.