It - support Tekniker

IT-Support Tekniker

As part of our Customer Experience (CX) team, you will play an important role in delivering to our operational customers. Today, CX consists of just under 100 dedicated people, who help our community-critical customers with their IT problems. You will serve as a contact point for our customers and further ensure to create a holistic, positive experience with every interaction through various contact channels or physically at the customer location.

Responsibilities

• Solve technical problems related to hardware, IT services, software, and network/security, focusing on minimizing disruptions and making the workday easier for the end user.
• Escalate and prioritize cases that require deeper expertise or quick resolution, aiming to ensure high customer satisfaction and maintain contract-agreed SLAs.
• Work constructively with others in the team and the rest of the department to share knowledge and ensure effective problem-solving, documentation, and cross-departmental knowledge sharing.
• Actively work to identify improvement opportunities, both in customer handling and in various processes, to ensure that the customer journey is increasingly seamless and effective.

Qualifications

• Vocational diploma, bachelor's or master's degree, or other relevant experience in IT
• Strong communication skills, with a solution-oriented approach in collaboration with colleagues and customers
• Ability to diagnose, analyze, escalate, and solve technical problems effectively to ensure quick resolution
• Fluent in Norwegian and English, both written and spoken

Sopra Steria has clients and projects that may require security clearance at various levels.

We naturally have good insurance and pension plans with private health insurance and you get full salary during parental leave. In addition, you will have access to company cabins, contributions to membership at SATS, and not least an extra week of vacation (six weeks total). Furthermore, we have 30 different activity groups; football, outdoor activities, gaming, and karaoke, to name a few. But fear not, participation is entirely voluntary. We should also mention that we were again named Norway's best workplace this year!