Sales Administrator - Commercial Sales - German Speaking

Sales Administrator Commercial Sales

The Sales Administrator Commercial Sales provides global process support for inbound business and supports customers within the company size 1–100 employees, assisting Commercial Account Managers, partners and distributors with quotes, Deal Registration handling, discretionary discounting, mid-term upgrades, licensing support and other sales related activities.

What You Will Do:

Work as an overlay Sales Support/Sales Administrator for the Central (Germany, Switzerland, Austria, Eastern Europe) Region Commercial team.

Support the team in daily tasks and work with corresponding teams like renewal team and channel.

Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.

Understand end-to-end processes across the deal registration flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.

Update CRM (Salesforce.com) with conversations and other pertinent information.

Effectively communicate with Sophos partners and distributors using phone and our Sales Engagement Platform (Outreach.io).

Work within the wider Commercial team to implement scalable programs and process improvements to drive efficiency of internal processes and improve customer experience.

Regularly interact with internal Teams.

Data management in our CRM system (Salesforce)

Participation at internal education and training programs

What You Will Bring:

Fluent in German & English verbal and written (minimum B2 Level)

Up to 2 years of total and relevant customer service experience or order processing experience

Experience engaging easily and using effective questioning and active listening to gather relevant information

Ability to make customers, partners, and their needs a primary focus and delivers an exceptional customer experience

Knowledge of Microsoft Office tools and using CRM systems (e.g. Salesforce)

Strong structured working method

Strong time management and organizational skills

Strong skills in flexibility, proactivity and self-motivation approach

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

Employee-led diversity and inclusion networks that build community and provide education and advocacy

Annual charity and fundraising initiatives and volunteer days for employees to support local communities

Global employee sustainability initiatives to reduce our environmental footprint

Global fitness and trivia competitions to keep our bodies and minds sharp

Global wellbeing days for employees to relax and recharge

Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.