Inside Sales Engineer

Inside Sales Engineer

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

The Public Sector Presales Engineer is responsible for supporting the U.S. Public Sector sales organization across all Sophos solutions and services. This role engages with Federal, State & Local Government, K-12, and Higher Education customers to drive technical success during the sales cycle. The Presales Engineer partners closely with sales, product management, and channel teams to deliver product demonstrations, proof of concepts, and technical expertise that align with customer business needs.

What You Will Do

Provide presales support to the Public Sector sales organization through remote and onsite engagements

Deliver technical presentations, product demonstrations, proof of concepts (POCs), and respond to technical questions on Sophos solutions and services

Create and maintain enablement tools such as demo environments, technical videos, and POCs showcasing Sophos value

Proactively deliver technical information to partners and maintain strong partner technical relationships

Participate in channel partner enablement programs and technical training activities

Support lead generation initiatives including events, webinars, and user groups

Gather customer and partner feedback and share with product management to influence product direction

Travel occasionally to customer, partner, and internal meetings or trainings

What You Will Bring

Minimum of 2 years' experience in presales support, technical support, or IT administration (e.g., designing, managing, or supporting technical solutions).

Strong technical expertise in networking, endpoint security, email security, and managed detection & response (MDR).

Excellent troubleshooting skills with the ability to solve complex technical challenges.

Strong presentation, communication, and interpersonal skills, with experience engaging both technical and executive audiences.

Excellent project management and technical writing skills.

Knowledge of the security software industry, competitors, and evolving market trends.

Familiarity with Sophos solutions or similar competitive products preferred.

Relevant certifications in networking, security, or cloud technologies are a plus.

Desired (not required): Hands-on IT infrastructure management experience. Experience selling security solutions. Direct presales experience.