Pre - delivery Operations Specialist

Pre-Delivery Operations Specialist

Join Sony Honda Mobility of America Inc.

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking a proactive and detail-oriented Pre-Delivery Operations Specialist to support the launch and operational execution of AFEELA's pre-delivery inspection (PDI) program. This is the first PDI-focused role at our Fremont delivery hub, offering the opportunity to establish foundational processes and later step into leadership as the team expands.

In this hands-on, facility-based role, you will coordinate daily PDI workflows, triage inspection issues, and serve as the central point of contact between SHMA teams, vendors, and repair centers. Beyond ensuring vehicles meet SHMA's high-quality standards before delivery, you'll help shape inspection procedures, documentation, and best practices that will scale with future operations.

This position is ideal for a motivated professional with experience in dealership service, vehicle delivery, or PDI workflows who is excited to help build operations from the ground up—and grow into a lead or manager role as SHMA scales.

Job Responsibilities

• Oversee day-to-day operations of SHMA's Pre-Delivery Inspection (PDI) program at the Fremont facility.
• Monitor vehicle readiness, inspection milestones, and process flows to ensure all vehicles meet AFEELA's delivery standards.
• Coordinate pre-delivery repair workflows in collaboration with delivery, service, quality, and vendor teams.
• Verify and triage concerns identified in PDI inspection reports, escalating to stakeholders when required.
• Create and manage repair orders in the dealership/service management system.
• Partner with logistics to schedule vehicle transport to and from repair centers.
• Serve as the delivery hub's single point of contact for repair-center communications.
• Track repair status and maintain clear "next steps" until completion.
• Provide regular repair and inspection status updates to management and delivery advisers.
• Collaborate with third-party vendors performing inspections, detailing, and processing.
• Report daily throughput, exceptions, and quality trends to SHMA leadership.
• Assist in documenting SOPs, training guides, and process improvements for PDI operations.
• Support audits of inventory, tools, and safety equipment at PDI facilities.
• Lay the foundation for scalable workflows with the potential to mentor future hires as the team grows.

Required Qualifications for Position

• 3+ years of experience in automotive pre-delivery, dealership service, vehicle quality, or delivery operations.
• Strong organizational skills and ability to manage multiple vehicles across complex workflows.
• Hands-on understanding of OEM vehicle inspections, post-manufacture prep, and delivery standards.
• Effective communicator with experience collaborating across teams and vendors in dynamic environments.
• Proficiency in Microsoft Office or Google Workspace for tracking, reporting, and documentation.
• Passion for EV innovation, vehicle quality, and delivering exceptional customer experiences.

Preferred Qualifications for Position

• Experience in a dealership PDI center, port processing facility, or vehicle logistics hub.
• Familiarity with electric vehicle (EV) systems, diagnostics, or high-voltage safety.
• Experience supporting new vehicle launches or pre-production workflows at an OEM or startup.
• Technical knowledge of vehicle systems, repair documentation, or inspection tooling.
• Bilingual in Japanese or Spanish is a plus.

Additional Details

• Work Arrangement: On-site at SHMA's brand new Fremont, CA delivery hub.
• Travel Requirements: Minimal, though occasional travel to other SHMA or vendor sites may be required.
• Visa Sponsorship: Not available for this position.

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• "Take What You Need" time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated annual base salary for this position is $80,000-$90,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at SHMA-Recruiting@sony-honda-mobility.com. Please indicate the position you are applying for.