Referral Support Specialist III

Job Title

Responsible for delivering high quality service on every entry of referral laboratory test results into the Laboratory Information System (LIS), ensures timely communication to other supporting departments and healthcare providers and acts as a resource to the Referral Support team.

Principle Responsibilities

• Utilizes technical skills and abilities to provide accurate responses and entry of results
• Ability to de-escalate challenging situations independently
• Acts as a source of information, support and assistance to Referral Processing team
• Assists with audits and special projects as needed
• Provides assistance and support to all team members

Job Knowledge, Judgment, and Problem Solving Skills

• Provides accurate and timely information to supporting CPL departments, patients and clients
• Investigates pending results on a structured and regular schedule which may include interacting with reference laboratory staff and/or using the applicable reference laboratory electronic established systems
• Be a resource for others who require assistance and training
• Follows all departmental policies and procedures related to data and test information
• Demonstrates efficiency by performing procedures rapidly and determining priority
• Able to adapt to changing work environments and schedule changes to meet the needs of the department and company
• Works with Customer Service team to provide accurate tests and specimen information

Personal and Professional Skills

• Maintains and supports a service oriented relationship with customers and co-workers
• Respects and maintains the confidentiality of information relative to clients and patients
• Strives to maintain a positive and harmonious work environment
• Follows all company policies and procedures, for example, but not limited to safety, attendance, punctuality, and confidentiality

Scope

• Promotes quality relations and creates a supportive climate by serving as a role model.
• Respects and maintains the confidentiality of information relative to the laboratory.
• Adheres to and enforces prescribed laboratory safety policies and regulations.
• Works independently with minimal direction.
• Functions as a liaison between the department and other reference laboratories.

Education and Experience

• Preferred: Associate or Bachelor degree in Clinical Laboratory Science
• 1 - 2 years of lab experience
• At least 1 year of lab leadership experience.

Skills

• Highly organized with strong attention to detail
• Proven capability to manage multiple communication channels simultaneously, including email, instant messaging, phone calls, and other established platforms
• Strong analytical skills with the ability to read, interpret, and evaluate technical reports
• Experience drafting accurate, professional, and concise clinical documentation, including procedures
• Clear and professional written communication, including emails and required business correspondence
• Effective issue triage skills with the ability to identify patterns and emerging trends
• Excellent communication skills with the ability to engage effectively at all levels within the laboratory, including pathologists, as well as internal and external laboratory customers

Scheduled Weekly Hours: 40

Work Shift: Job Category: Laboratory Operations

Company: Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.