Fixed Operations Director (automotive)

Fixed Operations Director (Automotive)

We are seeking an experienced Fixed Operations Director to lead and oversee a high-volume service operation at a large franchised dealership in the greater Houston area.

This role is responsible for driving operational performance across the service department, leading a large team of service advisors and technicians, and ensuring exceptional customer satisfaction while delivering strong financial results. The ideal candidate will have a proven track record managing large-scale fixed operations departments and experience supporting commercial and fleet service operations.

This is a leadership role for a results-driven operator who understands how to balance customer experience, technician productivity, and departmental profitability in a fast-paced dealership environment.

Duties & Responsibilities:

• Lead all daily service drive and shop operations to achieve department goals related to productivity, CSI, and profitability
• Manage and develop a large team of Service Advisors, Technicians, and support staff to ensure high engagement and performance
• Oversee technician scheduling, dispatching, repair order flow, and labor efficiency to maximize shop productivity
• Maintain strong operational oversight of commercial and fleet service work, ensuring timely turnaround and high service standards
• Analyze departmental financial performance including labor gross, effective labor rate, and expense control
• Partner with dealership leadership to identify opportunities for operational improvement and implement process enhancements
• Resolve customer concerns and escalations with professionalism and urgency
• Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols
• Ensure repair orders are properly documented and closed in a timely and accurate manner
• Drive service revenue growth through advisor coaching, maintenance menu execution, and upsell opportunities
• Collaborate cross-functionally with Parts, Sales, and Accounting to support overall dealership performance
• Participate in hiring, onboarding, and developing service team members to build a strong and sustainable department

Qualifications:

• Minimum 5+ years of progressive automotive service leadership experience, including managing large fixed operations teams within a franchised dealership
• Proven track record managing a high-volume fixed operations department with strong financial results
• Experience supporting commercial fleet service operations and managing fleet relationships
• Strong understanding of dealership financial metrics including labor gross, effective labor rate, technician productivity, and departmental P&L performance
• Excellent leadership, communication, and conflict-resolution skills
• Valid driver's license, good driving record, and ability to pass pre-employment screenings (background, drug test, and MVR)
• Must be authorized to work in the USA

Compensation:

• Performance-based earnings range: $225,000 - $250,000 + / year Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.