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Inside Sales Representative
Develop and grow the customer base by upselling and expanding key accounts
Vancouver
Junior
yesterday
Sonepar Group
Global B2B distributor of electrical products, solutions, and related services serving industrial, commercial, and residential customers.
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Inside Sales Representative
Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries, and overall service.
Major Responsibilities:
- Contacting current customers and identifying new products and potential up-selling.
- Responding to and processing incoming calls and orders.
- Opening new accounts.
- Developing customer base and sales leads by making cold and warm calls.
- Entering orders into system.
- Maintaining knowledge base on current products and learning about new products.
- Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
- Providing pricing quotations, follow-up on quotes, and technical support on products.
- Purchasing for direct orders and do counter sales.
- Shipping & receiving - daily verify orders and fill-in if the shipper/receiver is absent.
- Responsible for credits/debits, returns, and troubleshooting freight problems, expediting, etc.
- Responding to inquiries and closing orders.
- Other duties as required.
Education & Training:
- High school diploma required.
- Post-secondary courses in sales and/or marketing preferred.
- Knowledge of Microsoft Office required.
Experience:
- 3 years related experience.
- Product knowledge or industry experience preferred.
About Sonepar Group
Global B2B distributor of electrical products, solutions, and related services serving industrial, commercial, and residential customers.