Branch Operations Coordinator

Branch Operations Coordinator

Provide operational excellence in the branch customer service and safety by coordinating operations functions, supporting and mentoring associates to provide superior customer service to high safety standards within established and maintained goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted. This position provides input into establishing and maintaining the goals and objectives set for the branch and may have responsibilities that include overlap of other positions found in the branch.

Major responsibilities include:

• Influence teamwork to achieve optimum efficiency and branch goals
• Identify solutions to issues that may affect the service, efficiency, and productivity of the branch
• Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to:
• all scorecard items
• customer returns and credits processing
• vendor returns (paperwork processing)
• defectives
• yearly returns
• freight claims
• customer shipping errors tracking and resolution
• filling of all paperwork
• Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers
• Monthly OH&S meetings management OH&S board kept up to date, minutes posted
• appropriate number of valid first aid certifications maintained
• Forklift drivers hold valid forklift certifications
• Responsible for training associates on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards
• Mentor all branch staff on system and branch operations tasks striving for operational excellence
• Responsible for inventory management. This may include but not limited to:
• Cycle counting – requires product to be properly bin located
• Inventory accuracy
• Inventory loss
• Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date
• Ensure warehouse and office equipment is regularly maintained and branch equipment and shelving/racking damage is dealt with promptly
• Other duties as assigned.

Education & Training:

• High school diploma required
• College/University diploma/degree (business, sales or marketing) an asset
• Formalized Occupational Health & Safety training
• Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred

Experience:

• 2-3 years recent, related experience
• Previous experience in administration, Customer Service, Operation and Health and Safety Support.

We offer a competitive salary, plus a full set of benefits, including:

• Benefits program allowing you to choose from options that best fit you and your dependents' needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

Sonepar has been recognized as a Diversity Leader by the Financial Times' 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it's essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit.