Customer Support Quality Engineer

Customer Support Quality Engineer - Junior

Quality Department

Your mission: In a multinational environment and attached to the "Head of Customer Support", your mission is to manage customer quality mostly by managing customer complaints within a multifunctional team.

To carry out this mission, you will be responsible for the following tasks:

• Collect customer complaints (Escape) after delivery
• Support customer by providing curative actions
• Determine liability of customer complaints
• Support serial project quality assurance engineer in analyzing root cause corrective action, together with multi-functional teams
• Takes part to customer audits and assessments
• Make suggestions for improvement

Your profile:

• You have a university degree or equivalent in mechanics/aeronautics
• You are junior and want to start a career in an industrial environment
• You master multimedia tools to document your reports and presentations (Office, …)
• You are ready to learn using company standard
• You are ready to evolve in a technical environment and learn aeronautical standards
• Rigorous, responsive and organized, you have a strong ability to communicate
• You are ready to carry out missions at Customer sites
• You are fluent in English

We offer:

• A great team to work with
• A challenging function in a changing environment
• A challenging and international work environment in a worldwide operating company
• An interaction with a variety of internationally recognized customers & peers
• A broad range of responsibilities while having the opportunity to learn and to develop career aspirations

About Sonaca Group

Sonaca Group is a Belgian company active in the development, manufacture and assembly of structures for commercial aviation, defense and space applications. Sonaca Group is the world leader in the field of wing mobile leading edges. Its main customers are Airbus, Boeing, Spirit Aerosystems, Embraer, Gulfstream, Bombardier and Dassault. Sonaca Group has 4000 employees worldwide. Headquartered in Gosselies (Belgium), Sonaca Group has subsidiaries in Europe, North America and South America.