Technical Support Agent

Technical Support Agent

Somfy is a leader in the field of motorization and control of shading elements, garage doors, and gates for family homes, apartments, residential and commercial buildings. Somfy helps and simplifies the lives of millions of users worldwide. Every day we work together to make households and buildings more comfortable, responsible, and secure. We create new reliable and sustainable solutions that improve the quality of your life and increase your comfort.

We are a French family-owned and independent group, represented in 58 countries around the world. We have 8 production plants and 17 research and development centers, and we care a lot about the satisfaction of our 8,000 employees. We strive for their long-term job satisfaction through internal mobility and skills development. In the Czech Republic, Somfy has been operating since 1996.

Job Description

We are looking for a motivated, detail-oriented technician who will provide technical advice and support across our product range. The ideal candidate must have experience in the technical field, with the ability to solve problems with a focus on top-notch services.

Responsibilities:

• Providing technical support to our end users, including B2B partners (in person, by phone, email)
• Testing products and providing information about new products to customers
• Recording and processing complaints
• Ensuring services, including possible customer site visits, etc.
• Presenting Somfy products to incoming customers in our showroom
• Proposing technical solutions or recommending alternative products according to customer needs
• Contributing to quality improvement through support and facilitation of decision-making processes
• Verifying returned goods from customers and assisting the logistics team in effective processing

Qualifications

Qualifications:

• Holder of a certificate of professional competence in electrical engineering according to Decree No. 250/2021 Coll.
• Fluent in Czech, or Slovak, English at least at a basic level.
• Ability to work independently and as part of a team.
• Ability to solve problems with an emphasis on details.
• Flexibility to handle occasional urgent site visits.

Additional Information

We Offer:

• Interesting financial compensation.
• 5 weeks of vacation, sick days.
• Lunch vouchers fully covered at 150 CZK.
• 1000 CZK monthly contribution to pension insurance.
• Somfy products for personal use.
• Contributions to major private events (wedding, birth of a child).
• Education contribution.
• Good facilities.
• Company social activities.

The protection of our applicants' personal data is a commitment of Somfy Group. Therefore, we ask all applicants to submit their job application exclusively through our secure system, not by email or mail.