Systems Administrator（customer Service）

Join Solventum

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges.

While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

Follows a variety of generally defined procedures under general guidance. Handles multiple system-related inquiries and develops solutions for moderately complex issues within the Customer Service team, acting as the key single point of contact between CSR, customers, and IT. This role is embedded within the Customer Service team (not part of the IT team) and requires strong business process knowledge and close daily collaboration with CSR, rather than being a pure IT technical role.

Independently handles system management tasks with broader complexity, including user access management, ERP support, and technical issue escalation. Demonstrates greater knowledge of SAP systems, customer portals, and OTC business processes. Participates in and may lead system-related project teams (e.g., system optimization, user testing). Works under limited supervision. This position resides in Business Services Operations, embedded within the Customer Service team.

Your Skills and Expertise

A Bachelor level university/college degree is generally required. In addition, a minimum of 2-3 years relevant working experience (preferably in system management, customer service, or medical/OTC business related fields) is normally required.

Working knowledge of theories and practices, typically applied to system management and Customer Service disciplines, including SAP systems, customer portals, and OTC business processes. Demonstrates substantial knowledge of system operations, user access management, and troubleshooting. Possesses knowledge of assigned area of responsibility including system functionality and OTC market detail and continues to expand knowledge of general 3M structure, organization, and business.

Knowledge of technology such as customer portal, SAP systems (including ATP, BOP, allocation logic), and other corporate systems relevant to the assigned area of responsibility is normally required. Generally requires the ability to communicate in written English.

Work Location and Travel

This role is based in Shanghai and embedded within the GCA Customer Service team, responsible for supporting both CHK and TW systems. The structure is consistent with the previous 3M setup and has been validated by the local IT team.

• Hybrid
• Travel: May include up to 10% domestic
• Relocation Assistance: May be authorized
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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