Senior Customer Service Analyst (m/f/*) With Swedish - Remote Eligible

3M Health Care Is Now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The impact you'll make in this role:

As a Customer Care Analyst with Swedish, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Customer service support in the customer care process
• Responding to customer requests via defined channels
• Liaise with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints ensuring an efficient customer complaint service
• Identify opportunities to improve data quality & reduce cycle time
• Continuous improvement of processes

Your skills and expertise:

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited university
• 2-4 years of equivalent work experience in customer facing roles ideally experience in B2B, complaints handling, customer issue resolution or customer service
• Fluent English and Swedish skills

Additional qualifications that could help you succeed even further in this role include:

• Previous experience working with SAP (especially OTC module)/ SalesForce
• Experience of supply chain and logistics is nice to have
• Strong problem solving skills & ownership
• Organizational skills are key in the fast paced customer environment.
• Ability to manage change including quickly adapting to new systems and processes.
• Detail oriented and enjoys working with customer
• Collaborative team player

Work location:

• Remote within Poland

Please submit your application in English! Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.