Hardware Service Engineer

Hardware Service Engineer

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The impact you'll make in this role:

• Performing both in-house and on-site service activities, including installation, preventive maintenance, troubleshooting, and repair of Patient Warming equipment.
• Implementing service operations in full compliance with Solventum Service Policy, QMS, GDPMD, and all applicable regulatory requirements.
• Determining root causes of equipment issues and driving timely corrective actions to minimize customer downtime.
• Supporting business alignment through service plan, documentation, traceability, reporting, and effective use of SAP service module and related service systems.
• Demonstrating flexibility and willingness to be on-call to support urgent customer needs when required.

Your skills and expertise:

• Bachelor's degree in core engineering disciplines – such as Biomedical Engineering, Electronics Engineering, Mechatronics, or a closely related technical field
• Minimum 3 years' experience in hardware and software service, preferably in Medical Devices or related industry.
• Technical expertise with proven problem-solving skills, strong service mindset, and ability to manage multiple calls under pressure while maintaining quality standards.
• Good communication skills in English both written and spoken
• Proficiency in MS Office (Excel, Teams, PowerPoint) and Ability in service ERP systems for service order management and traceability.
• Ability to follow SOPs, comply with QMS, GDPMD, and systematic service mindset.
• Result-oriented, strong disciplined, with critical thinking, time management, and teamwork abilities.
• Willingness to travel across Thailand to support hospital sites.

Additional qualifications that could help you succeed even further in this role include:

• Proficient in-service ERP systems (e.g., SAP) for service order management and traceability.
• Knowledgeable of ISO 13485, GDPMD, and local medical device regulatory requirements.
• Prior service experience with OR, anesthesia equipment, or critical care devices
• Strong customer communication, documentation, and problem-solving skills with a service-oriented mindset.
• Able to manage service workload under time pressure while ensuring quality and compliance.

Work location: Onsite - Service Center in Bangkok, Thailand, Sathorn Area

Travel: May include up to 30-40% Domestic

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.