Field Service Representative - Sacramento

Field Service Representative I (San Leandro)

Solventum, formerly 3M Health Care, is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges.

The impact you'll make in this role:

This position is directly responsible for serving the needs of our healthcare clients, including the delivery, pickup, and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use, and transportation of the equipment to and from customer locations utilizing a company provided vehicle.

As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
• Executing timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.
• Obtaining and evaluating all information regarding service and product inquiries and providing prompt responses and appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate.
• Assisting customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.
• Safely operating a company vehicle to support the equipment delivery, retrieval, and onsite customer service requirements of the position.
• Preparing best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
• Organizing and executing assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
• Tracking inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products.
• Accurately prepare, pick, pack, ship, and receive inbound and outbound shipments using 3rd party partners; loading and unloading medical equipment from company vehicles.
• Following all work and safety instructions and conforming to Company and Departmental policies and procedures. Maintains a clean, orderly, and safe working environment.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your skills and expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• Requires a minimum of 1 year of work experience in a customer facing or service-related field
• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience with Microsoft Office & iO S applications
• Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.
• Durable Medical Equipment handling experience

Additional requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "prerequisites to entry") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work location: Onsite In-Service Territory

Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel)

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.