Documentation Specialist, Customer Service

Customer Service Documentation Specialist

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role:

We are seeking a proactive and detail-oriented Customer Service Documentation Specialist to join our dynamic team in Dubai. This role is critical to supporting export operations across the MEA region, ensuring timely and compliant documentation for international shipments. You will play a key role in enhancing customer satisfaction and operational efficiency through accurate and responsive documentation handling.

As a Customer Service Documentation Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Prepare and manage export documentation including Letters of Credit, Certificates of Origin, and Time Drafts
• Handle customer inquiries via Salesforce and phone, ensuring timely and effective resolution
• Monitor and execute tasks in work queues within defined service levels and compliance standards
• Coordinate logistics such as courier arrangements and authorized signatory processes
• Support order processing and drive improvements through effective complaint handling, onboarding of new procedures, and continuous optimization of documentation workflows

Your Skills and Expertise:

• Bachelor's Degree or higher
• English B2/C1
• Proficiency in ERP systems (e.g. SAP, MS Dynamics) and document management tools for handling export documentation efficiently
• Strong understanding of international trade regulations, including Incoterms, Letters of Credit, and compliance with country-specific export controls
• Excellent English communication skills, with Arabic language proficiency as a strong plus, especially for coordinating with customers and partners in MEA regions
• Attention to detail and process orientation, ensuring accuracy in documentation and readiness for audits or regulatory reviews
• Adaptability and training support experience, especially in onboarding new processes and working across multiple systems during transitions

Work Location: Hybrid (Job duties allow for some remote work but require travel to office located in Dubai at least 2-3 days per week)

Supporting Your Well-being:

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion:

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.