Customer Service Representative (remote - USA) - Remote Eligible

Customer Service Representative (Remote - USA)

Solventum has entered into a definitive agreement to sell our Purification & Filtration business to Thermo Fisher Scientific. This transaction is anticipated to be completed by the end of 2025, subject to the satisfaction of customary closing conditions, receipt of regulatory approvals, and country-specific information and consultation needs where required. This is a significant milestone for the P&F business and will allow for strategic investment and resources to sustain growth and deliver customer solutions.

By joining us during this transitional period, you will work alongside an energized, mission-driven team navigating this transition together. Until then, Solventum will continue to operate as a unified entity, and employment is subject to all applicable terms and conditions as set forth in our employment agreements and company policies.

The Impact You'll Make in this Role

As a Customer Service Representative, you will have the opportunity to collaborate with diverse teams and support customers through accurate, timely, and solutions-oriented service. You will make an impact by:

• Acting as the primary liaison between Solventum and our customers
• Managing order entry and end-to-end order support (entry through delivery)
• Handling order status updates, product information inquiries, pricing, shipping, inventory requests, and issue resolution
• Supporting key account order management and customer-specific needs
• Communicating clearly and professionally with external customers and internal partners via phone and written correspondence
• Managing order-related issue resolution by raising internal tickets and coordinating with cross-functional teams (order management, shipping/tracking, product inquiries, pricing/invoicing)
• Applying systematic problem-solving to material information records, master data monitoring, and transaction accuracy
• Supporting price change activities by reviewing order reports and partnering with customers and internal teams on updates and resolution
• Educating customers on processes and directing them to appropriate resources to drive self-service and reduce friction
• Handling non-routine and complex inquiries, claims, and complaints by interpreting policies/regulations, investigating issues, and implementing service solutions
• Improving customer satisfaction by identifying recurring issues, root causes, and barriers to resolution; sharing insights and recommendations to prevent future problems
• Participating in and maintaining a quality service culture within the Customer Service organization and across the division
• Developing and leading improvements to work processes and tools to enhance customer experience, speed, and accuracy

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited institution
• OR
• High School Diploma/GED AND four (4) years of customer service experience

Additional qualifications that could help you succeed even further in this role include:

• 2+ years using SAP Order Management to process and manage customer orders
• 2+ years working within Salesforce to support customer/order processing activities
• 2+ years using JDE (JD Edwards) Order Management to process and manage customer orders

Work Location - Remote

Travel - May include up to 5% domestic travel

Relocation Assistance - Not Authorized

Additional Requirements

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B).

Supporting Your Well-being

Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Equal Employment Opportunity

Solventum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic.

Applicable to US Applicants Only: The expected compensation range for this position is $68,850 - $89,100, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.