Salesforce CRM Technical Analyst (f/m/x)

Salesforce CRM Technical Analyst

Solvay is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

About the role:

Our Marketing & Sales Digital Technology (DT) Team, composed of 20 people, is integrated in the DT department and represents the major point of interaction with the business functions & operations.

As a Salesforce CRM Technical Analyst, you will ensure the robustness, scalability, and efficiency of IT solutions by translating functional requirements into technical solutions and ensure the performance of our CRM platform. You will be accountable for:

• Translating functional requirements into a technical roadmap and associated requirements, with concrete milestones & action plan, working closely together with the solution architect and business analyst
• Act as Level 3 IT Service Delivery Support in collaboration with our third-party provider (who is responsible for Level 0-2 support)
• Design and validate CRM systems integration into Solvay IT landscape (application integration/dataflow, security policies design)
• Guide developers during technical and architecture documentation (data model, data flows, sequence diagram), and animate technical workshops and the design authority forums
• Support Enterprise Architecture, solution architect and any external company, on technical studies linked to projects on CRM

We offer a permanent contract based on hybrid working mode.

About you:

Relevant education degree or equivalent in Computer Science with at least 4 years of related work experience in Salesforce implementation.

Competencies:

• Solid expertise with Salesforce CRM and associated products solution design, development and integration (eg. SF Administration & Configuration, SF Lightning,..)
• Apex Programming – Ability to write and optimize Apex code for automation.
• Data Management & Integration – Handling data migration, ETL processes, and API integrations.
• Experience with SAP Sales & Distribution, Sales & Marketing related data management & Integration: handling data migration, ETL processes, and API integrations.

Behaviors:

• Adaptability to evolving business needs and technology landscapes.
• Collaborative mindset and adaptable communication skills to work effectively with IT teams, stakeholders, and vendors.
• Problem-solving approach to address challenges with hands-on approach and user-focused solutions.
• Ownership and pride in delivering functional solutions that enhance business outcomes.

About the pay:

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is € 35600 - € 48700 per year in Portugal.

Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits:

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About us:

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world's most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.7 billion in net sales in 2024 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.