Sales Support Manager - Remote Eligible

Sales Support Manager

We are seeking a motivated and experienced Sales Support Manager to ensure that our sales organization is equipped with the operational, administrative, and customer-facing support needed to drive revenue growth. Reporting to the Vice President of Sales, this leader will oversee daily team operations, including pipeline management, forecasting accuracy, and CRM utilization. In addition, they will collaborate closely with sales leadership and cross-functional departments to continuously improve processes and service delivery.

Summary of essential job functions:

• Partner with the VP of Sales to ensure the sales team activities and resources are aligned with organizational sales strategy, revenue goals, and growth priorities.
• Provide reporting and insights from Salesforce, EventPro, and Netsuite to monitor sales effectiveness, pipeline health, and support territory action plans.
• Acts as an event manager to plan, coordinate and execute for various sales team meetings, including but not limited to sales quarterly meetings.
• Ensure accuracy, timeliness, and consistency of team tasks, including Salesforce opportunity management, and fulfillment of sales team requests.
• Partner with Customer Service, PD, Marketing, Events, and Finance to support cross-functional projects.
• Recommend and implement strategic initiatives that improve sales productivity, streamline internal processes that positively impact customer experience.
• Support the training and onboarding of new sales team members.
• Consistently review Salesforce and other internal systems to ensure best practices are followed.
• Supervise, coach, and mentor a team of Sales Support Specialists.
• Set priorities, assign tasks, and balance workloads to meet deadlines and organizational needs.
• Conduct regular one-on-one check-ins, team meetings, and performance reviews.
• Foster a collaborative, service-oriented, and results-driven team culture.

Perform other work-related duties as assigned.

Minimum requirements:

• Bachelor's degree or equivalent years in relevant work experience.
• Proven experience managing or leading a team in sales support, customer service, or a related function.
• Strong leadership skills with the ability to motivate and develop employees.
• Excellent organizational and time management skills with strong attention to detail.
• Outstanding communication and interpersonal skills, both written and verbal.
• Ability to problem-solve, think strategically, and adapt in a fast-paced environment.
• Proficiency with Salesforce EventPro and Netsuite a plus.
• Strong analytical skills, with the ability to interpret data and provide actionable insights.

Abilities required:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Sales Support Team Manager must have excellent written, verbal, and auditory communication skills. Light lifting may be required on occasion.

Position Type:

This is a full-time position. Days and hours are typically Monday through Friday, 8:00 am to 5:00 pm. Occasional evening and weekend work and travel are also required as job duties demand.

Travel:

Some travel, including overnights, is required for this role for quarterly department meetings, the annual company retreat, and other occasional events and company functions.

Supervisory Responsibilities:

Manages a team of three Sales Support Specialists.

Remote Work Environment and Personal Obligation Management:

As a remote-first company, we are committed to providing our team members with the flexibility to work from anywhere. However, to maintain our standards of excellence and ensure uninterrupted productivity, we have specific expectations regarding the remote work environment.

Dedicated Workspace: Employees are expected to establish a dedicated, quiet workspace that is free of distractions. This environment should be conducive to professional activities and mirror the focus and privacy one would expect in an in-office setting.

Personal Obligations: While we recognize the challenges of balancing professional responsibilities with personal obligations, including childcare, we rely on our team members to manage these aspects effectively during work hours. It is essential that personal obligations do not impede work commitments. Employees are responsible for arranging appropriate care or support to ensure they can dedicate their full attention to their work tasks without interruption.

We believe these practices are key to fostering a productive and respectful remote working culture, where every team member can contribute their best work.

Our Company's Rooted Commitment to Attractive Benefits:

• Employee Discounts
• Paid Vacation and Holidays (including generous personal time to celebrate holidays not listed on the company calendar)
• Employee Assistance Program (EAP)
• 401k Retirement Plan with Employer match
• Health Insurance Plans (medical, dental, vision)
• HSA and Flexible Spending Accounts (ie. childcare and many more)
• Employer-paid Short-Term Disability (STD) and Basic Life Insurance.
• Optional Long-Term Disability (LTD) and additional coverage for Life and AD&D
• Compliance with FMLA and state-specific leave laws for necessary time off

Request for Reasonable Accommodation:

If you need a reasonable accommodation to fulfill an application due to a recognized disability under applicable law, kindly email HumanResources@SolutionTree.com. Please be aware that this email is intended solely for responding to specific requests for assistance related to completing the application as an accommodation for a disability. Other inquiries will not be addressed.

Disclaimers: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Solution Tree is an Affirmative Action - Equal Employment Opportunity Employer.