Foundation Medical Partners - Senior Patient Service Representative - Southern NH Diabetes And Endocrinology - Full Time

Senior Patient Service Representative

Affiliated with Southern New Hampshire Medical Center, Foundation Medical Partners is proud to be the second-largest multi-specialty group in New Hampshire, serving the greater Nashua community. We foster a culture of growth, collaboration, and excellence, and we're committed to supporting the professional development of our team members.

At Southern New Hampshire Diabetes and Endocrinology, our dedicated care team delivers expert treatment for patients managing diabetes and a wide range of endocrinology-related conditions—including thyroid disorders, osteoporosis, metabolic issues, and lipid management. Our mission is to empower patients to prevent illness and manage their conditions with confidence, so they can lead healthy, fulfilling lives.

About the Job

As a Senior Patient Service Representative, you'll support the daily operations of our medical practice and serve as a key point of contact for patients and staff. You'll help ensure a smooth, welcoming experience for everyone who walks through our doors.

What You'll Do

• Act as the primary contact in the absence of the Practice Manager
• Greet and assist patients during check-in and check-out
• Schedule appointments, surgeries, and follow-ups
• Respond to patient inquiries and resolve complaints
• Scan, index, and verify patient documentation
• Mentor and train new front office staff
• Maintain provider schedules and coordinate patient flow
• Ensure compliance with HIPAA and organizational policies

Who You Are

• Education: High School diploma or GED required
• Experience:
  • Minimum of 2 years in an office or customer service setting
  • Medical office or healthcare experience preferred
• Knowledge & Skills:
  • Familiarity with reception tasks and medical terminology
  • Understanding of insurance procedures and end-of-day balancing
  • Strong communication, leadership, and time management skills
  • Compassionate, adaptable, and team-oriented

Why You'll Love Us

• Flexible day shift hours – no weekends!
• Comprehensive health, dental, vision, and prescription coverage for full-time and part-time employees
• Competitive compensation
• Tuition reimbursement to support your educational goals
• 403(b) Retirement Savings Plan
• Ongoing education and paid training for career advancement

Monday - Friday 8 am to 5 pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.