SOLPLANET TECHNICAL SUPPORT ENGINEER

Our belief:

At SOLPLANET, we are driven by a simple idea: solar for everybody
We strive to create the best possible experience for distributors, installers and end users
That’s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
Our team passionately believe that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How You’ll Help Us:

As a Technical Support Engineer, you will:

Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers
Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet’s distributor, installer and/or EPC network
Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty
Deliver online or onsite training to customers such as distributors and installers
Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products
Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet's product roadmap
Work closely with Solplanet's service teams and service partners in EMEA to assist our customers in the after-sales phase

Technical Support Engineer - Remote Eligible