Technical Support Engineer - Remote Eligible

Technical Support Engineer

Our Belief:

At SOLPLANET, we are driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers and end users. That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly.

Who We Are:

Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China. With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide. AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider. Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day.

How You´ll Help Us:

As a Technical Support Engineer, you will:

• Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers
• Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet’s distributor, installer and/or EPC network.
• Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty
• Deliver online or onsite training to customers such as distributors and installers.
• Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products
• Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet's product roadmap.
• Work closely with Solplanet's service teams and service partners in EMEA to assist our customers in the after-sales phase.