Servicetechniker

Service Technician

Our Mission:

At SOLPLANET, we follow a simple idea: solar for all.

We aim to create the best possible experience for distributors, installers, and end-users.

That's why our solar inverters, energy storage systems, and EV chargers are easy to install, reliable, and user-friendly.

Our Mission:

The private-equity-financed company AISWEI is a leading provider of renewable energy solutions – supplying the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions.

AISWEI has over 15 years of experience in research & development and manufacturing and has a strong technological heritage from Germany and China.

With an annual production volume of 32 GW (2024), AISWEI is one of the largest manufacturers of solar string inverters worldwide.

AISWEI operates under its own brand in China and under the SOLPLANET brand internationally, and is valued and used by leading global brands as an ODM service provider.

Our team believes that we are all citizens of one planet, and we feel honored to use our solutions in local societies worldwide every day.

How You Can Support Us:

As a service technician, you will:

• Provide technical troubleshooting support for installers and other customers over the phone or digital channels
• Offer commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to resolve customer inquiries effectively
• Plan and coordinate logistics for the shipment of inverters for exchange and support the return process
• Support the qualification, onboarding, and management of new service partners
• Document all relevant case information accurately in a CRM software
• Conduct training for customers or internal colleagues
• Continuously identify improvement opportunities for products and processes to increase customer satisfaction and improve the company's cost efficiency
• Regularly collect feedback (e.g., customer satisfaction) to support the continuous improvement of the after-sales process