Technicien De Service Soutien Corporatif - Mtl - Corporate Service Technician Mtl

Join Solotech

Why Solotech? To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2025), join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts
• Respond to clients' technical needs in a courteous and timely manner to meet their expectations
• Develop excellent relationships with clients: Act as a strategic advisor to clients; Ensure customer satisfaction by being proactive to their needs; Listening and understanding customer needs; Re-assign requests to the right channel; Presenting solutions to customers; Document the work done in the ticketing tool; Update customer and Solotech internal documentation in accordance with changes made on site; Make recommendations and execute maintenance and parts replacement; Collaborate with the various stakeholders to ensure the best possible customer service; Find replacement solutions in order to try to make a system functional despite an equipment failure

Your profile:

• Excellent command of spoken and written French. Intermediate level of English required to read and understand documentation, and to communicate occasionally (in writing or verbally)
• DEC or DEP (electronics), electronic engineering, television production or equivalent
• A minimum of 3 years of relevant experience in a similar position
• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level
• Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC)
• Knowledge of networking
• Knowledge of the Microsoft Office suite
• Valid driver's license (an asset)
• Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs)
• Relational skills and ability to communicate directly with the client
• Provide excellent customer service
• Team oriented and collaborative
• Good management of priorities and respect for deadlines and tight deadlines
• Strong ability to work under pressure and adapt to change
• Ability to work with limited information (self-reliance and resourcefulness)

Our offer to you:

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being

Don't have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application! Find out more at: www.solotech.com