Associate Account Manager

Associate Account Manager

Solotech is not accepting Agency/Recruiter submissions. Reporting to the Senior Account Manager, the Associate Account Manager will have experience in the audio-visual industry. Supporting and pursuing new rental prospects, maintaining high levels of customer satisfaction for new and existing clients and demonstrating our technical services to potential customers. Will work as part of the project team to manage professional equipment rentals from enquiry through to after rental support. The Associate Account Manager will contribute to company turnover and business growth through supporting their peers and directly generating income.

Why Solotech? To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

Main Responsibilities

• Manage touring package rental sales from start to finish, handling enquiries, preparing quotations and chasing leads
• Assist Account Handlers and team members in a client facing role to create detailed orders to ensure effective delivery
• Actively pursue touring and rental projects, acquiring contracts through client liaison, remaining as first point of contact as required
• Confirm orders, instructing equipment preparation staff of the process
• Follow up and develop leads, including enquiries fielded via sales administrators and ensure they are dealt with in a timely and positive manner
• Engage in marketing activities to positively promote the global brand
• Develop effective solutions to ensure customer satisfaction, initiate and manage customer relationships and identify / resolve any problems
• Liaise with the Operations and Warehouse managers to fulfil requests
• Ensure that customer service standards are maintained and continually improved
• Maintaining good communications with other departments that are involved with or affected by project activity
• Work with the accounts department to ensure that all projects are invoiced in a timely and appropriate manner
• Monitor industry pricing trends, reporting any significant findings when appropriate
• Any other reasonable ad-hoc requests as required by your manager

Essential Skills / Experience

• Effective administration skills, together with a good working knowledge of Microsoft Office and the ability to use database software is essential
• Knowledge of speaker prediction software (ArrayCal, Soundvision, Display 3) and CAD preferred
• Flexibility and adaptability, capable of multitasking, while remaining calm under pressure
• Demonstrate an ability to maintain discretion and confidentiality
• Ability to anticipate problems and find effective solutions aligned to the Company's policies procedures
• Strong business acumen with the ability to evaluate budgets and profit potential and work towards deadlines
• Knowledge of working to industry standard accepted practices
• Level of education: Educated to degree level (or equivalent) in the field of audio / AV
• Work Experience: A minimum of 2 years of experience in a similar role

Essential Requirements

• Right to Work and Remain in the UK
• Flexibility to work unsociable hours which may include evenings and weekends, as required, in addition to your normal hours of work from time to time
• Full, clean UK driving license

Our offer to you:

• Competitive Medical Cash Plan
• Generous holiday allowance, 25 days + bank holidays
• Employee Assistance Program: free counselling, legal support & 24.7 help line
• Opportunities for training and career advancement
• Pension plan with employer contribution
• Cycle to Work Scheme
• Income Protection
• And more

Don't have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application! Find out more at: www.solotech.com