Patient Service Representative

Patient Service Representative

Looking to elevate your career? Join us!

Work Location: 6060 N. Fountain Plaza Rd. Suite 100, Tucson AZ, 75704

Work Hours: Full-Time, 40 hours weekly, Monday: 7:30-5pm, Tuesday: 6:30-3:30pm, Wednesday: 6:30-4pm, Thursday: 6:30-3:30pm, Friday: 7:30-12:30pm, Occasional Saturdays 7:30-12:30pm

Department Highlights:

• Specialized Women's Care – Our center is dedicated exclusively to women's imaging, providing a comfortable environment and care tailored to the unique needs of every patient.
• Teamwork & Compassionate Expertise – Our radiologists, technologists, and support staff work together seamlessly to ensure every patient receives exceptional, compassionate care.
• Work–Life Balance – We prioritize balance, fostering a positive culture that supports our team both inside and outside of work.

Here is what you will need:

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.